Refund Policy

Premium costs $19 a month per organization and is sold by our payment provider, Dodo Payments, as merchant of record. Dodo takes the payment and sends any refund, always to the card or account that paid.

Your first payment: 14 days

If Premium isn't right for you, ask within 14 days of your organization's first Premium payment and we'll refund it in full, no questions asked. When we do, we cancel the subscription, and the organization goes back to the free plan straight away.

This applies once per organization.

Renewals

Monthly renewals aren't refunded, including for a month you didn't use. Instead, cancel before the next renewal: Premium stays on until the end of the period you've paid for, and you won't be charged again.

To cancel, go to Organization settings → Billing → Manage billing. Owners and admins can do this.

When we always refund

Whatever the date, we refund:

• a payment taken twice for the same period, or taken after you'd cancelled;
• a payment for Premium that we couldn't provide, for example because of a long outage on our side;
• anything else consumer law where you live says you're owed.

Cooling-off rights

If you buy as a consumer in the EU or UK, you normally have 14 days to withdraw from an online purchase. Premium starts as soon as you pay, so at checkout you ask for it to start straight away; our 14-day first-payment refund still applies in full.

What happens to your forms

Nothing is deleted when a refund or cancellation moves an organization to the free plan. Forms keep working and collecting responses; only Premium features stop applying, and they come back if you upgrade again.

How to ask

Email [email protected] from the address you sign in with, with the organization's name. You can also contact Dodo Payments through the link in your receipt.

We'll answer within two working days. Once a refund is approved, Dodo sends it, and it usually reaches your account within 5–10 working days, depending on your bank.

Chargebacks

Please email us before disputing a charge with your bank; we can almost always sort it out faster.