Surveys
Free survey templates
Free survey templates for customer feedback, NPS, CSAT, employee pulse checks, events and research. Each runs live on its page, with unlimited responses.
- NPS survey template The one-number loyalty survey, with a follow-up that changes depending on the score.
- Employee pulse survey template A short quarterly check-in: an agreement grid, an eNPS score and what to keep or change.
- CSAT survey template Rate the experience, then say why — unhappy answers get a follow-up before the form moves on.
- Product feedback survey template What people use, what they'd rank first, and what's missing — with a follow-up when an answer is thin.
- Exit interview form template An honest last conversation: why they're leaving, how it felt, and what you'd change.
- Course evaluation form template Rate a session against the pre-work, the pace and the materials, ending with what to change.
- Customer effort score (CES) survey template How easy was it to get help? One 1–7 question, then what made it easy or what got in the way.
- Cancellation survey template Why people leave, asked kindly: one main reason, then the follow-up that fits it — price, a gap or a competitor.
- Website feedback survey template Did visitors find what they came for? A short survey with the page they were on recorded.
- Event feedback survey template How the event went, part by part: talks, workshops, networking, venue and food, then what to change next year.
- Product-market fit survey template The "how disappointed would you be?" survey, with the questions that tell you who your product is really for.
- User research screener template Find the right people for a research study: who they are, how often they do the thing, and a recent example.
Surveys people finish
A survey is only as good as its completion rate, and most surveys lose people on the third or fourth screen of questions. Every template here asks one question at a time, uses logic so each person only sees what applies to them, and saves every answer as it's given. Even the people who stop halfway leave you something, and on Premium Insights shows exactly where they stopped.
The feedback surveys each start with the one number that matters, whether that's NPS, CSAT or customer effort, then ask the follow-up that fits the score. The people surveys, pulse and exit, share their agreement statements so you can compare the two.
Questions people ask
How long should a survey be?
As short as the decision it informs. Most of these take a minute or two. If a question won't change what you do, cut it.
Can I see results as they come in?
Yes. Every plan shows views, starts, completions and median time to finish. Premium adds a breakdown of every answer and where people dropped off.
Are there limits on how many responses a survey can collect?
No. Every hootform plan has unlimited responses, the free one included.